Putting some ying with the usual yang

I’m a bit of a letter writer. When something is really unsatisfactory I feel compelled to get out my pen and paper (or in reality, my laptop and printer) and let Head Office know what they’ve done wrong. There are two reasons I do this:

1. To help improve customer service and hopefully to ensure someone else doesn’t have to go through whatever unpleasant experience I’ve been through
2. To resolve the problem and (if everything works out) be compensated in some way for the unpleasant experience.

Where I let myself down is I don’t follow the ‘ying and yang’ rule. What you do one way, you should do the other. I should be writing letters when I have had a really good experience to make sure people know how appreciated they are. Not only will this (hopefully) encourage good customer service but, it may bring a smile to someone’s face, ensure they get a pat on the back and are recognised as being good as the job (and we all like that, don’t we?).

So one week into 2013 and I have written no letters of complaint at all. What I have done is:

1. Sent an email to Nicole Gunther of Raine & Horne, thanking her for her polite email telling me I had been unsuccessful in my property application and wishing me luck with the property hunt. Since my last experience where no one contacted me, I felt it was worth saying ‘thank you’.
2. Written a letter to Pandora to tell them about their awesome sales assistant, Lauren (who has helped me out twice in the last week and is absolutely brilliant at her job).
3. Sent an email telling Peter from Skillful Minds telling him that I want to kiss him (apparently a bear hug will do when I see him) for changing the dates of the meditation and yoga retreat I inadvertently booked on a weekend I had to work.

‘Paper’ is today’s #fmsphotoaday:

Why not get your pen and paper out and write to tell someone how great they are?

Why not get your pen and paper out and write to tell someone how great they are?

It’s important to say thank you. And I hope to continue this positive trend throughout my year.

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For five minutes

Yesterday I gave up hope…for five minutes. I put my head in my hands, I swallowed back the tears and I thought about just not trying anymore. I thought about just giving up, not trying anymore, and that feeling was nice…for five minutes. It felt like, despite all the positive energy I have been trying to put out into the world, someone, somewhere is trying really hard to knock me down. The problem is they are succeeding….for five minutes. So what’s happened:

1. I was turned down for my first property application of 2013
2. I lost a receipt which is worth $100
3. My brand new Pandora watch which my parents had bought me for my 30th birthday just stopped working
4. I found out that in order to be fast-tracked for permanent residency in Australia I have to be the most senior position in my field in my company. Being second in command gets you nothing, meaning I have to wait two years before I can get any security in Australia.
5. I booked a weekend away and then found out that I am have to work that weekend which means I just threw away $500
6. I was turned down for my second property application of 2013 (which was beautiful and which someone else will now get to call home)

Seriously? All in one week? I know it can get worse but I am not sure I can take much more. And then I took five minutes, and I counted up the good things that have happened:

1. I have kept to my new year’s resolution (so far) and have blogged everyday
2. I have a beautiful puppy whose health is getting better everyday
3. I have a home, a job, money in the bank and family and friends all over the world
4. I have begun building bridges with my evil ex (who may not be so evil after all)
5. Everywhere I look there are people who love and care about me
6. There is a boy…(more about that another time)

Writing and reading the good things has made me well up more than the bad things did and it makes me realise that I do have to keep trying.

Today’s #fmsphotoaday is ‘something beginning with “t”. Now I struggled with this for a while. Trees, tip-ex (or ‘white out’ as Australians call it), toilet(!), tissue, t, t, t,….what on earth began with ‘t’ that I could relate this blog to? Then, as I was sat on the bus on my way to work, it struck me, ‘traffic light’. I hope the metaphorical traffic lights in your life, are always green, just like this literal one!

Here's hoping the methaphorical traffic lights in our lives are always green

Here’s hoping the methaphorical traffic lights in our lives are always green

This is my year, I will not give up. I will keep trying until every traffic light is always green (and so should you).