Putting some ying with the usual yang

I’m a bit of a letter writer. When something is really unsatisfactory I feel compelled to get out my pen and paper (or in reality, my laptop and printer) and let Head Office know what they’ve done wrong. There are two reasons I do this:

1. To help improve customer service and hopefully to ensure someone else doesn’t have to go through whatever unpleasant experience I’ve been through
2. To resolve the problem and (if everything works out) be compensated in some way for the unpleasant experience.

Where I let myself down is I don’t follow the ‘ying and yang’ rule. What you do one way, you should do the other. I should be writing letters when I have had a really good experience to make sure people know how appreciated they are. Not only will this (hopefully) encourage good customer service but, it may bring a smile to someone’s face, ensure they get a pat on the back and are recognised as being good as the job (and we all like that, don’t we?).

So one week into 2013 and I have written no letters of complaint at all. What I have done is:

1. Sent an email to Nicole Gunther of Raine & Horne, thanking her for her polite email telling me I had been unsuccessful in my property application and wishing me luck with the property hunt. Since my last experience where no one contacted me, I felt it was worth saying ‘thank you’.
2. Written a letter to Pandora to tell them about their awesome sales assistant, Lauren (who has helped me out twice in the last week and is absolutely brilliant at her job).
3. Sent an email telling Peter from Skillful Minds telling him that I want to kiss him (apparently a bear hug will do when I see him) for changing the dates of the meditation and yoga retreat I inadvertently booked on a weekend I had to work.

‘Paper’ is today’s #fmsphotoaday:

Why not get your pen and paper out and write to tell someone how great they are?

Why not get your pen and paper out and write to tell someone how great they are?

It’s important to say thank you. And I hope to continue this positive trend throughout my year.

Lots of eggs, lots of baskets

So, here it is. Today will either be filled with disappointment or gleeful smiles and jumping around the room. Let’s hope for the latter.

I have two property applications in. There were lots of people at both viewings (which took place on the weekend) but I am still hopeful that the real estate agent and landlord, look at my application and see something special and offer me the place.

As we all know, it would be silly to put all my eggs in one basket (which is why there are two applications in) but also, I have started to push the door open on another opportunity. An opportunity to return home.

I am not originally from Australia and I arrived here originally in December 2007, then left in January 2009, only to return in July 2011. When I came back, I thought this was it. I was engaged, I had the puppy I had yearned for my whole life with me and I had secured the best job in the world. What could go wrong? In truth, everything. 2012 saw me lose it all (including custody of my beautiful puppy who I still have access to but without a good property I cannot have full time).

Losing my job (which was all down to a very bitter and messed up reverse takeover between two accountancy firms) has meant that I have ended up in another job (great news) that I don’t like half as much as my last job (not so great news). It also means that I have to wait another two years before I can get permanent residency (“PR”) in Australia and therefore any security in my position here (without PR, if I lose my job, I have 28 days to find another one or get out of the country). But, let’s not dwell.

This has made me rethink my plans to stay. Can I cope two years with no security? I don’t think so. Could life be better at home? Maybe.

With this in mind, I have activated recruitment consultants in Bristol, England and Cardiff, Wales as well as looking into costs and process to take Jess back with me.

Our #fmsphotoaday photo today is ‘street’. Pretty approriate considering this property related post!

Where will the road take me in 2013?

Where will the road take me in 2013?

This year, my year, both the ‘stay in Australian door’ and the ‘return home door’ are being knocked on. I wonder which will open?

Today I read, and wanted to share, someone else’s blog entry which I absolutely adored. Another one about new year’s resolutions which made me smile and feel all positive again. So here it is Sarah’s blog and here’s Neil Gaiman’s picture (from his Twitter account) which I absolutely adore:

Love, love, love this!  Let's try and live by it!

Love, love, love this! Let’s try and live by it!

Yesterday was plain awful

Annie was one of my favourite musicals as a child.  I knew it word for word, had the soundtrack and sang and danced my way around the house (often, I’m sure, annoying my Mother).

Yesterday I had some bad news.  Before Christmas I had applied for an apartment to rent (in Sydney, the rental market is pretty tough, if you’re a single female with a large dog and limited budget, it’s even tougher).  I was hoping for good news.  I found out, by looking on the real estate agent’s website that they had leased the apartment to someone else.  No email or phone call to let me know.  Nothing.  This follows them calling my manager to ask details about my salary and to confirm my job was secure.  Details I don’t really want to give to just anyone.  They received the best reference in the world and still, they gave the house to someone else.  It made me angry (that they hadn’t bothered to contact me).  Then it made me sad.

Today’s #fmsphotoaday is “heart”.  When I heard the news that I didn’t have ‘my’ house, my heart broke a little bit. 

One black, one red.  One bad, one good?

One black, one red. One bad, one good?

But then, I remembered two things:

  1. This is my year.  I will not let these things get to me.
  2. As Annie and Daddy Warbucks sing in the final song, “Yesterday was plain awful, you can say that again.  Yesterday was plain awful, but that’s, not now, that’s then.”

Then, just when I was feeling better I read about someone else who was suffering from a broken heart. A heart far more broken than mine. After reading Cilla and Jessie’s story, I held my own fourteen year old puppy a little closer and said a little prayer for Cilla’s owner, Jodie and companion Jessie.

Here’s to 2013 bringing some better news (and a bit of luck) our way.  Our paths may be stormy but there must be sunshine ahead.

Don't confuse your path with your destination.  Just because it's stormy now doesn't mean that you aren't headed for sunshine.

Don’t confuse your path with your destination. Just because it’s stormy now doesn’t mean that you aren’t headed for sunshine.